Frequently asked questions

1 What is Fleki?

Fleki is an app that allows you to create and share your wishlist. People can send you tips, digital gift cards or purchase items from your wishlist as gifts.

2 Who uses Fleki?

While Fleki can be used by anyone, it is tailored for creators—YouTubers, TikTokers, artists, podcasters, models, and streamers—since they tend to have an audience.

3 What problem does Fleki solve?

Based on the latest Linktree report, 72% of content creators made less than $500 per year.

Being a creator is hard; wishlists showing what they need can help them pay for essentials, improve their work, and feel motivated and supported by their audience.

4 How do I create a wishlist?

To create a wishlist, you must download Fleki and then add items, digital gift cards or wishes to your Wishlist.

5 What are the use cases of wishlists?

Wishlists can cater to various scenarios, helping individuals organize, share, and fulfill their needs and desires.

Use Cases

1. Creators Receiving Support: Fans can support their favorite creators by purchasing items directly from their wishlist, contributing to their work or well-being.
2. Birthday Celebrations: Friends and family can easily pick the perfect gift by referring to the birthday person’s wishlist.
3. Holiday Gifting (e.g., Christmas): Wishlists help ensure that loved ones receive gifts they truly want during the holiday season.

6 What type of gifts can I add to my wishlist?

You can add three types of gifts to your Fleki wishlist:

1. Wishes (Tips): These gifts will be sent as ACH payouts using a payout provider, for example, Masspay.
2. Digital Gift Cards: These gift cards are delivered to your email address. We use a gift card solution that partners with brands to provide digital gift cards.
3. Supported Brands (physical gifts): These gifts will be shipped directly from the brand to you. We use a gifting solution in our backend for this purpose.

Important: You need to be at least 18 years old and pass a KYC verification process to receive gifts.

7 Is there a limit to how much my gift can be worth?

Wishlist: Yes, for security reasons, the value of your gift cannot exceed $500, and the maximum transaction limit is also set at $500.

Physical gifts: Payments are processed by our gifting solution, which partners with shopify stores, not by us. Therefore, it may vary.

8 How long will it take for me to get my gifts?

Physical gifts: Delivery time depends on the brand, but usually takes 5-7 business days. You will get a tracking ID for your order.

Payouts: The first payout may take 7-14 days due to security protocols. Subsequent payouts occur every two business days, settling in your account within 2-5 business days.

Digital Gift Card: It takes between 24 and 72 hours to arrive in your email. You will receive the code, instructions on how to use your gift card, and the terms and conditions provided by our gift card solution.

Important note: Fleki only operates in the US market.

9 Does Fleki ship the products or gift cards to people?

We do not hold inventory. Instead, we use an established gifting solution that has relationships with major Shopify brands. When you receive a gift, it is sent directly from the official brand, not from us.

Similarly, we do not have inventory for gift cards; all are digital and provided by a reputable company with existing relationships with brands.

We protect your personal information, such as your address. We will notify you about the status of your gift and assist you with a refund if any issues arise.

10 Why are wishes/gift cards (wishlist), and (physical gifts) separated?

For wishes and digital gift cards, we handle payment processing directly through a third-party payment processor.

For physical gifts, payment is processed by our gifting solution, which has established relationships with Shopify stores.

As a result, you cannot buy wishes/gift cards (wishlist) and (physical gifts) at the same time, which is why they are separated.

11 What brands are supported?

These following brands are supported:

-Blackbough

-Bright

-dolce vita

-Dolls Kill

-Glossier

-Good American

-Princess Polly

-Steve Madden

12 What digital gift cards are supported?

These following digital gift cards are supported:

-Barnes & Noble

-Bed Bath & Beyond

-Domino's US

-DoorDash US

-Dunkin’ US

-Five Guys US

-GameStop US

-GrubHub US

-Guess US

-Lululemon US

-Lyft US

-Saks Fifth Avenue US

-Sephora US

-Swarovski US

-Uber US

-Ulta Beauty US

13 How old do I have to be to use Fleki?

To sign up for an account, you need to be at least 18 years old and pass a KYC verification process to receive gifts. You can read more about this policy here.

14 What information is visible?

For wishlist owners: Buyers cannot see your private information, email or address.

For gift purchasers: Wishlist owners cannot see your payment information or email.

The only information visible is your profile with your wishlist.

15 What fees do you charge?

For the wishlist owner: 0% fees.

For the gift purchaser: 10% fee when purchasing a gift.

16 Does Fleki show your address?

Fleki does not show your address, the buyer of your wishlist will not be able to see your address, delivery name or any other identifiable information

17 Where is Fleki available?

Fleki is available only in the U.S. and has been approved by Apple and Google for their respective app stores.

18 What are the returns and exchange policies?

Fleki has a friendly return policy to keep gifters and recipients satisfied.

19 My gift card isn’t working. What do I do?

If you encounter any issues with your digital gift card, please contact customer support, and we will assist you in troubleshooting the problem. If there’s an issue with the code, we’ll promptly provide you with a solution.

20 How can I contact you?

You can contact us at support@tumster.io. We also provide real-time support inside the app, or you can call us at (507) 448-8683.